Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 15, 2024
Information We Collect
Information You Provide
Account Information: Name, email address, company name, and other details you provide when creating an account
Quiz Data: Quiz responses, customer feedback, and survey data you upload or integrate through our platform
Payment Information: Billing address and payment method details (processed securely through Stripe)
Communications: Messages you send us through support channels, feedback forms, or other communications
Information We Collect Automatically
Usage Data: How you interact with our platform, features used, and performance metrics
Device Information: IP address, browser type, operating system, and device identifiers
Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process quiz data and generate insights for your business
Send automated actions to your connected platforms (Klaviyo, Help Scout, etc.)
Process payments and manage your subscription
Provide customer support and respond to your inquiries
Send important updates about our service and your account
Analyze usage patterns to improve our platform
Comply with legal obligations and protect against fraud
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
With Your Consent: When you explicitly authorize us to share information with third parties
Service Providers: With trusted partners who help us operate our platform (hosting, analytics, payment processing)
Integrations: With platforms you connect (Typeform, Klaviyo, Help Scout, Loop, Brevo) as part of our service
Legal Requirements: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your information:
Encryption: All data is encrypted in transit using TLS and at rest using AES-256
Access Controls: Strict access controls and authentication requirements for our team
Regular Audits: Regular security audits and vulnerability assessments
Secure Infrastructure: Our platform is hosted on secure, compliant cloud infrastructure
Data Backups: Regular encrypted backups with secure storage and retention policies
Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications at any time
Account Deletion: Delete your account and associated data through your dashboard
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Quiz data and analytics are retained for the duration of your subscription plus 90 days. Account information is deleted within 30 days of account closure, unless required for legal compliance.
International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us: