These terms govern your use of LTVboost and outline our mutual rights and responsibilities.
Last updated: December 15, 2024
Acceptance of Terms
By accessing or using LTVboost ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Description of Service
LTVboost is a customer retention platform that helps businesses:
Ingest and analyze quiz responses and customer feedback
Automate actions based on customer behavior and responses
Integrate with third-party platforms (Typeform, Klaviyo, Help Scout, Loop, Brevo)
Generate analytics and insights on customer retention and revenue impact
Manage customer segments and targeted campaigns
Account Registration and Billing
Account Creation
You must provide accurate and complete information when creating an account
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to use our Service
One person or legal entity may maintain only one free account
Billing and Payments
Subscription fees are billed in advance on a monthly or annual basis
All payments are processed securely through Stripe
Fees are non-refundable except as required by law
We may change our pricing with 30 days' notice
Accounts may be suspended for non-payment after 7 days past due
Acceptable Use
You agree not to use the Service to:
Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Transmit spam, malware, or other harmful content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service or servers
Use the Service for any illegal or unauthorized purpose
Collect or harvest personal information without consent
Data and Privacy
Your Data
You retain ownership of all data you upload to the Service
You grant us a license to process your data to provide the Service
You are responsible for ensuring you have rights to upload and process data
You must comply with applicable privacy laws (GDPR, CCPA, etc.)
Our Responsibilities
We implement appropriate security measures to protect your data
We will not access your data except as necessary to provide the Service
We will not sell or share your data except as outlined in our Privacy Policy
We will notify you of any security breaches affecting your data
Service Availability and Support
We strive for 99.9% uptime but do not guarantee uninterrupted service
We may perform maintenance that temporarily affects service availability
Support is provided via email and in-app chat during business hours
Enterprise customers receive priority support with guaranteed response times
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LTVBOOST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.
Termination
By You
You may cancel your subscription at any time through your account dashboard
Cancellation takes effect at the end of your current billing period
You may delete your account and data at any time
By Us
We may suspend or terminate accounts that violate these Terms
We may terminate the Service with 30 days' notice
We may immediately terminate accounts for illegal activity or security threats
Intellectual Property
LTVboost and its original content, features, and functionality are owned by LTVboost, Inc.
Our trademarks and trade dress may not be used without our prior written consent
You may not copy, modify, distribute, or reverse engineer our Service
We respect intellectual property rights and expect users to do the same
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of San Francisco County, California.
Contact Information
If you have questions about these Terms, please contact us: